Privacy policy
Privacy Policy
Last updated: April 20, 2026
Zoosmee runs this store and website, including the information, features, tools, products, and services available through it, to give you a smooth and secure shopping experience (“Services”). Our store is powered by Shopify, which helps us provide these Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you browse our site, use our Services, place an order, make another transaction, or get in touch with us. If there is any conflict between this Privacy Policy and our Terms of Use, this Privacy Policy will apply to how we handle your personal information.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we collect, use, and share your information as described here.
Personal Information We Collect or Process
In this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably be connected to you. Depending on how you use our Services, where you live, and what the law allows or requires, we may collect or process the following types of personal information:
· Contact information, including your name, address, billing address, shipping address, phone number, and email address.
· Financial information, including credit card, debit card, and bank account numbers, payment card information, financial account information, transaction details, payment method details, and other payment confirmation details.
· Account information, including your username, password, security questions, preferences, and settings.
· Transaction information, including the products you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
· Communications with us, including information you include in communications with us, for example when you send a customer support inquiry.
· Device information, including information about the device, browser, or network connection you use, your IP address, and other unique identifiers.
· Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
· Directly from you, including when you create an account, visit or use the Services, interact with us, or otherwise provide us with your personal information;
· Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
· From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; and
· From our Shopify Partners or other third parties.
How We Use Your Personal Information
We use your personal information to run our store, process your orders, improve your experience, and meet our legal obligations. Depending on how you interact with us, we may use it for the following purposes:
· Providing, personalizing, and improving our Services We use your personal information to operate our store and provide the Services you request. This includes processing payments, fulfilling orders, arranging delivery, handling returns or exchanges, managing your account, remembering your preferences, enabling reviews, and improving your shopping experience, including by showing you products that may be relevant to you.
· Marketing and advertising We may use your personal information to send you promotional messages by email, text message, or post, where permitted by law. We may also use it to show you ads on our Services or on other websites, including ads based on your browsing activity, items in your cart, or previous purchases.
· Security and fraud prevention We use your personal information to help keep our store, customers, and transactions secure. This includes verifying your account, detecting and investigating suspicious or fraudulent activity, and helping prevent misuse of our Services. If you create an account, you are responsible for keeping your login details safe and confidential.
· Customer service and communication We use your personal information to answer your questions, provide customer support, send service-related updates, and stay in touch with you about your account or orders.
· Legal and compliance purposes We may use your personal information to comply with legal obligations, respond to lawful requests, resolve disputes, enforce our terms and policies, and protect our business, customers, and Services.
How We Disclose Your Personal Information
In some situations, we may share your personal information with third parties for legitimate business or legal reasons consistent with this Privacy Policy. This may include the following:
· With Shopify, service providers, and trusted partners who help us run our store and deliver our Services, such as payment processors, shipping and logistics providers, IT support, analytics providers, cloud storage providers, and customer support tools.
· With advertising and marketing partners who help us promote our store and show relevant offers or ads. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising.
· When you ask us to share information with a third party, or when you choose to use third-party features such as social media integrations or external login services.
· Within our company group or with affiliated businesses, where this is necessary to operate our business.
· In connection with a merger, sale, restructuring, bankruptcy, or similar business transaction, or when needed to comply with the law, enforce our terms, or protect our rights, customers, or Services.
Our Relationship with Shopify
Our store is hosted by Shopify. Shopify processes personal information to help us operate, provide, and improve our Services. Information you submit through our store may be shared with Shopify and with certain third parties that support Shopify’s services, including parties located outside your country of residence. We may also use enhanced Shopify features that rely on data from your interactions with our store, other merchants, and Shopify to help us protect, improve, and grow our business. Where Shopify processes your information for its own purposes, Shopify is responsible for that processing, including handling rights requests related to that use. To learn more, you can review Shopify’s Consumer Privacy Policy . Depending on where you live, you may also have certain rights described in the Shopify Privacy Policy.
Third-Party Websites and Links
Our Services may include links to websites or online services operated by third parties. If you follow those links, we encourage you to review their privacy policies, security practices, and terms of use. We are not responsible for the privacy, security, accuracy, or reliability of third-party sites or platforms. Information you choose to share in public or semi-public areas, including on third-party social media platforms, may be visible to others and may be used by those platforms according to their own terms.
Children’s Information
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion of that personal information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable steps to protect your personal information, but no system is completely secure. For that reason, we cannot guarantee absolute security. We also recommend that you avoid sending sensitive or confidential information through unsecured channels.
We keep your personal information only for as long as needed for the purposes described in this Privacy Policy, including to maintain your account, provide our Services, meet legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may vary by location, may apply only in specific situations, and may be subject to legal exceptions.
· Access / right to know You may have the right to ask what personal information we hold about you and request access to it.
· Deletion You may have the right to ask us to delete the personal information we hold about you.
· Correction You may have the right to ask us to correct inaccurate or incomplete personal information.
· Portability In some cases, you may have the right to receive a copy of your personal information in a portable format or ask us to transfer it to a third party.
· Marketing preferences If you receive promotional emails from us, you can opt out at any time by using the unsubscribe link in the message. Even if you opt out of marketing, we may still send you service-related messages about your account or orders.
If you live in the United Kingdom or the European Economic Area and except as otherwise provided by local law, you may exercise the following rights in addition to those described above:
· Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
· Withdrawal of consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You can exercise any available rights through the Services or by contacting us using the details below. If you would like to learn more about how Shopify processes personal information and what rights you may have in relation to that processing, you can visit https://privacy.shopify.com/en.
We will not treat you unfairly for exercising your privacy rights. Where permitted or required by law, we may need to verify your identity before completing your request. You may also be allowed to appoint an authorized agent to act on your behalf. If so, we may ask for proof of that authorization and may also ask you to verify your identity directly with us.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection authority. For the European Economic Area, you can find a list of the relevant data protection authorities here.
International Transfers
Your personal information may be transferred to, stored in, and processed in countries outside your country of residence.
When we transfer personal information outside the European Economic Area or the United Kingdom, we use recognized legal safeguards, such as the European Commission’s Standard Contractual Clauses or equivalent measures required by applicable law, unless the destination country has been recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. When we do, we will post the updated version on this page, revise the “Last updated” date, and provide any notice required by law.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise your rights, please contact us at info(a)zoosmee.shop. Where required by applicable data protection law, we act as the data controller of your personal information.